While you are waiting for a network fix, you might be able to reach your FTP site successfully by using an access point located in a different geographic area. GoDaddy supposedly supports SFTP, but only for Managed Wordpress hosting.
If your GoDaddy account is for Managed Workpress hosting, you might try using SFTP, a secure version of FTP, which uses different ports. When you see a blank row on the traceroute report it only means that one specific node is not responding to echo back a report on the trace packets but may well be sending them forward, letting you see the rows below it on the trace. You are experiencing a block on TCP protocol packets on port 21, which are treated differently from ICMP packets. You can't find where the block is on port 21 by running a traceroute, since the trace uses ICMP packets. I'm assuming you are using the old original FTP, which uses TCP port 21. It looks like one of the nodes along the route is blocking traffic on port 21. The more people who let them know that this is an issue and give them trace routes will undoubtedly help them fix the issue sooner. State clearly what the issue is and what you've done to see that it's an issue for Verizon - not GoDaddy.
Filezilla sftp godaddh windows#
Macs have a problem with this - I switched to a windows machine for their tests. They will need to run a traceroute from a computer connected to the account in question - so be prepared to let them remotely take over your machine. Be prepared to wait a really long time, though.or to at least be on the phone for a while with tech support (get the bathroom break out of the way beforehand, get something to occupy yourself, and get comfy!)
I called at 10:00AM on a tuesday and got right in. say "I'm calling about something else" after they give you choices.Īfter listening to a disclaimer message - you will then be transferred to either a lavel 1 tech support person or be on hold for a while first. I called from my home phone - which is where the account is - so the steps mighyt be differfent if you are calling from another line.Ĭall 1-8you will start the phone tree. I put off calling for a while because of the strike and tried online methods - but this is such a high level and unusual problem - that you simply have to talk to someone there.
The only way you can get a support ticket started.and I HIGHLY recommend you do. There's a timeout happening between servers and Verizon's servers - then another timeout between and the server in Phoenix (see 4 and 6 below).
Filezilla sftp godaddh windows 7#
Same problem on a MacPro, MacBook (both running 10.11.5), Windows 7 PC, iPad and iPhone (both latest iOS).
Filezilla sftp godaddh password#
Tested to see if the problem was with my password - not an issue - accessed via FTP test external to Verizon.
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